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Contain Costs on Medical Transportation Services

Save up to 25% on NEMT costs when you switch from an unmanaged approach to an expert managed solution. By negotiating fair, standardized rates with providers, reducing fraud and by ensuring only eligible members receive benefits we are able to save health plans substantial funding.

Prior to delivery of transportation, we determine eligibility, prior authorize when necessary and determine the most cost effective and appropriate mode available.

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Medical Transportation Member Experience

EpicNEMT was built from a desire to make medical transportation a member-centered experience. We are fully equipped to accommodate cases that require more intense review and members that require more specialized care such as dialysis patients, bariatric patients and mental health patients.

Our driver’s are extensively reviewed and their background’s checked to ensure safety and quality compliance. Each vehicle is inspected as we hold our drivers to the highest safety standards.

Our application allows members and healthcare professionals to easily schedule a ride via smartphone, tablet or desktop computer. For members who prefer to schedule over the phone, we also have friendly staff available 24/7/365 at our call centers.

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Improve HEDIS and Star Ratings

EpicNEMT provides an invaluable advantage to our clients who are trying to improve their quality scores and compliance. Our 24/7/365 call centers aid in reaching some of you most elusive members. In addition to handling incoming-calls from members, we can also provide outbound calls and on-hold messaging to deliver targeted communications.

Our entire IT infrastructure adheres HIPAA-compliant security standards and NCQA guidelines. Our systems are dedicated to redundancy with battery backups and generators to ensure uninterrupted service. In addition, daily tape and off-site backups ensure data is never lost and can be restored in the case of an emergency.

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Medical Transportation Technology Solutions

We created our own software to automate and accurately perform necessary tasks such as data collection, scheduling, routing and real-time notifications. Our software automatically detects and compensates for issues such as late-drivers and traffic accidents ensuring uninterrupted service. Our algorithm forecasts what the demand will be at peak hours in the day based on historical and utilization data. This self -learning algorithm improves its accuracy as new data is collected.

Our user-friendly application dashboards provide complete transparency into trip activity, location of vehicles, scheduling, routes, member communications, payments and feedback from drivers. Customized reports can be automatically generated on-demand or on schedule in order to analyze key data and trends.

Patients and healthcare professionals are able to schedule rides, access data and resolve issues 24/7/365 via our web portal or over the phone at our call centers.

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The Right Tools For The Right Solution. Every Time.

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