Customer Service Representative – Call Center

Epic NEMT

Job Description

SUMMARY: Provides courteous and professional service to health plan partners and the members we serve; strives to ensure that all interaction with customers results in a positive image of the company. Helps deal with and resolve any complaints and answer any questions.

DUTIES AND RESPONSIBILITIES:

  • Provides timely resolution of customer complaints, concerns, and inquiries
  • Builds effective relationships and trust with customers and potential customers by listening to their needs
  • Responds professionally to all customer requests
  • Supports marketing campaigns and product launches
  • Prepares reports and correspondence as needed
  • Performs other related duties as assigned by management
  • Works with Compliance to respond to ember concerns/issues

QUALIFICATIONS:

  • One to two years related experience or equivalent
  • Bilingual (English/Spanish)
  • Excellent customer service skills
  • Excellent verbal and written communication skills
  • Proficient on Microsoft Office
  • Ability to understand and follow written and verbal instructions
  • Professional appearance and demeanor
  • Ability to effectively communicate with people at all levels and from various backgrounds
  • Versatility, flexibility, and a willingness to work enthusiastically within a constantly changing environment

$13.00 per hour
Up to 29 hours per week

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By |2018-10-25T20:19:09+00:00October 25th, 2018|Comments Off on Customer Service Representative – Call Center